CRM software
CRM software in Nigeria that keeps the customer when the salesperson leaves
Every order, agreed price, payment term and outstanding balance on one record. CRM software in Nigeria built so a relationship is an asset of the business rather than of whoever is holding the phone.
- Balance and terms on the record
- Works with chat orders
- Free plan to start
Owed by customers
₦2.16M
CRM software in Nigeria that keeps the customer with the business
Orders, agreed prices, payment terms and what is currently owed, on the record rather than in somebody's chat history.
The relationship belongs to the business
History stays when a salesperson leaves, because it was never only in their phone.
Balance on the record
What they bought, what they paid and what is outstanding, without opening the accounts to check.
Their price, remembered
Agreed prices and terms apply automatically next time, instead of being renegotiated from memory.
Ada Okonkwo Textiles
Customer since 2024
Lifetime
₦4.2m
Open balance
₦0
Avg. days to pay
6
Activity
Paid INV-2841
Today
₦198,000
Order #1043 delivered
12 Aug
Invoice raised
04 Aug
₦198,000
Chasing that happens without being chased
The follow up nobody has time for is the one that decides whether an invoice is paid this month or next quarter.
Reminders that go on their own
Overdue balances trigger a message, so the chase does not depend on somebody remembering.
Group by what matters
Customers who owe, customers who stopped buying, customers on terms, in a list you can act on.
Nothing said twice
Every message and call logged against the record, so the next person picks up where the last one stopped.
Segments
Live
Trade accounts
30 day terms
128
Repeat retail
3+ orders
914
Lapsed, 90 days
worth ₦1.8m
76
Built from live orders and payments, not a list someone maintains
How customer relationships actually work here
A CRM designed around email threads and scheduled demos will describe a business you do not recognise. These five are what the record has to survive.
- The order arrives in a chat
- Most business is done on WhatsApp, not in an inbox. Log the order against the customer, price it from your catalogue and send a payment link, and the record completes itself without transcribing a conversation.
- Credit is given on trust
- Terms are agreed verbally and remembered personally, which works until the person who remembered is unavailable. Put the balance, the terms and the due date on the record so nobody has to carry it in their head.
- One customer, three names
- The same business is saved as a nickname, a set of initials and a registered company name. Merging them usually reveals that a customer you believed was current is in fact well overdue.
- The price depends on the relationship
- Regulars pay a different figure, and that figure is normally remembered rather than recorded. Set it as a customer price and it stops depending on who is behind the counter.
- Staff move on
- Turnover is a fact rather than a failure. When somebody leaves, the history stays with the business and their access ends in one action, so the handover is a record rather than a rumour.
What is in it
A customer record built around the two things a growing business actually needs to know: what this person buys, and whether they pay.
One record per customer
Whichever channel they arrived through, and whoever served them.
Order history
What they bought, when, and at what price, going back as far as your records do.
Outstanding balance
What is owed right now, and how long it has been owed.
Payment terms
Agreed once, recorded, and applied to every invoice raised for them.
Customer pricing
A regular's price set deliberately, not applied from memory at the till.
Automatic reminders
Follow-up on overdue balances that stops the moment payment lands.
Duplicate merging
Three versions of the same business collapsed into one real balance.
Notes and promises
What was agreed, attached to the customer rather than to a person.
Role-based access
Sales staff work the record without seeing margins or payroll.
Who needs a customer record most
Broadly, anyone whose customers come back, and anyone who lets a customer take goods before paying.
Businesses that need it
Free for 20 customers
Starter takes it to two hundred records, Growth to two thousand, and Scale removes the limit. What you pay for is volume, not per salesperson.
- No setup fee
- No charge per customer record on paid tiers
- Import your existing list
Questions about CRM software in Nigeria
Mostly asked by owners who have just realised how much of the business is stored in one person's phone.
What is the best CRM software in Nigeria?
For most businesses here the deciding feature is not pipeline reporting, it is whether the CRM knows about money. A customer record that shows what was ordered, what was agreed and what is still owed is worth more than a beautiful sales funnel, because credit given on trust is where the losses actually occur.
Can it handle orders that come in on WhatsApp?
Yes, and it has to, because that is where a large share of business is done. An order taken in chat is logged against the customer, priced from your catalogue, and sent a payment link. The record ends up complete without asking anybody to retype the conversation.
Does it track customer credit and what is owed?
Yes. Each customer carries a balance, their agreed terms and an ageing view, so you can see who is late before it becomes a difficult conversation. Reminders can go out automatically so the chasing does not depend on somebody feeling brave.
The same customer is saved under three different names. Can that be fixed?
Yes. Duplicate records can be merged into one, which usually reveals that a customer you thought was in good standing has a larger outstanding balance spread across the versions.
Can I set a different price for a regular customer?
Yes. Customer-specific pricing sits on the record rather than being applied from memory at the counter, so a regular gets the same price whoever serves them and the margin on that customer is measurable.
Do my sales staff need to see everything?
No. Roles control what each person sees, so a salesperson can work a customer record without visibility of margins, supplier costs or payroll. What they do is still recorded against them.
How much does CRM software cost in Nigeria?
Here it starts free, covering twenty customer records. Starter takes that to two hundred, Growth to two thousand, and Scale removes the limit. There is no setup fee and no per-user charge beyond your plan's included logins.
Looking for something else?
Every one of these runs on the same record, so adding a second is a setting rather than another system to reconcile against the first.
Bookkeeping software
Books that write themselves out of the trading, rather than at year end from memory.
Payroll software
Salaries, PAYE, pension and payslips on a schedule instead of a monthly spreadsheet.
Business management software
Selling, stock, staff, spending and books on one record instead of five tools.
Inventory management software
Stock that moves as you sell, with reorder alerts before the shelf empties.
Invoicing software
Invoices raised in a minute, chased automatically, and settled against their own account number.
Expense management software
Receipts captured where the money is spent and filed against a category and a job.
Spend management software
Budgets, card limits and approvals that stop overspend before it happens.
POS software
A counter that logs every sale to a staff member and reconciles at shift close.
Online store builder
A storefront that sells from the same catalogue and stock as the counter.
Project management software
Tasks, costs and revenue against the job, so margin is known per contract.
HR software
One staff record behind hiring, roles, access, leave and the payroll run.
The simpler way to scale your business!
Start free and see it working today, or talk to us about pricing for teams and higher volumes.